How do I return an item?
If you receive a damaged package you should refuse the shipment from the carrier. It is the customer's responsibility to notify Gator Tackle Co. as soon as the damaged package is received.
If you receive a damaged or defective product you may return the item/s for a replacement or refund. All damaged and defective products and shipments must be returned to Gator Tackle Co. for further inspection to receive a refund or replacement. Upon receiving a damaged shipment or defective product you must notify Gator Tackle Co. within 48 hours and return the package within 15 days to receive a refund or replacement.
If you have changed your mind about a product that was ordered, please send an email to firstname.lastname@example.org or call 904-827-7100 so that you may return the unused, undamaged, unopened, and in new condition product for a refund or exchange if the product is returned within 15 days.
In all cases, you are responsible for shipping to return the product or package. Upon inspection of the package or product you will receive a replacement free of shipping charges. If you have any questions regarding our return policy please do not hesitate to contact us.
Gator Tackle Co.
1904 Salt Creek Drive
Fleming Island, FL 32003-4911
Telephone: (904) 827-7100